Ordering, Delivery and Returns

1. If my product is the wrong size for me, can I exchange?
A. Yes! We are happy to exchange any products that don’t fit or if you don’t find them suitable. Just return the unused product back to us in the condition it was sent to you and we’ll give you a full refund or indeed exchange it for another colour/style.

2. What is Island Ways address?
A. If you are returning goods for refund or exchange please send them to: Attention Nick Wallace: Island Way Warehouse, ACP Building, 118 A Lavarack Street, Eagle Farm Qld Australia, 4009

3. How quickly can I expect to receive my  Island Way products?
A. For orders received before 1pm on a business day, delivery to Metropolitan Australia generally occurs the following business day, whilst delivery to regional and rural locations should be no longer than 2 working days. If your order is being sent with Australia Post, please allow a few extra days for delivery to some regions.
Any orders for global delivery outside of Australia, are sent out by airmail and should ordinarily arrive within ten working days of receipt.

4. How much are the postal and delivery charges?
A. Delivery is based on the total weight of the products in your order. At checkout, you will see the weight of your order, and we work out the postal and packaging charges accordingly and dependent if it’s being delivered in the Australia or internationally.

5. On an exchange, what if I choose a product from a different line than the one I ordered?
This is fine. We would refund or charge any difference in price.

Fit & Sizes

1. What can I do if the product I’ve ordered doesn’t fit?
A. We are happy for you to return or exchange your goods if they don’t fit and we can offer you another size if you wish or a full refund.

2. Are your products a standard size and fit?
A. We attached sizing charts as a link to the product item on each product page. We have been careful to specifically state the sizing for each product range and for what size they will fit. If you have any questions though, please feel free to drop us an email or give us a call and we will be delighted to help you in more detail.

Privacy and security

1. Why do we need to give you telephone and email details at checkout?
Occassionally there may be the need to contact you should there be a delay in dispatch of your goods or a postal problem.

2. How secure is it to pay by credit card or paypal online?
A. Island Way has totally secure payment systems. Island Way uses totally secure payment systems. If you elect to pay online using your credit card, your card details are not viewed by us or by any person except you at any time during the transaction. They are encrypted and passed directly to our payment gateway provider, EWay.  EWay process the payment and will do all the security checks on the transaction; passing on any information relating to suspected fraudulent activity to relevant authorities. We do not disclose our customer details or credit card information to outside parties.

When you shop at IslandWay.com, you will notice a padlock icon located at the bottom of our site, which indicates that your shopping has 1024 bit Secure Layer protection, the highest level of protection for internet sales. The checkout securely encrypts all payment information, which is sent directly to the payment gateway, so we do not store your credit card details.

General Information

1. What is the best way to care for my swimwear?
If you follow these simple swimwear care instructions, you will get lots of wear and enjoyment from all your swimwear: Chlorine, perspiration, alcohol, oil, suntan lotions must be removed. RINSING IS NOT ENOUGH. We recommend hand washing in fresh lukewarm water. Dry flat in the shade. Never wring, twist or put in washer or dryer. Do not use bleach or Woolite. Do not dry clean. Avoid prolonged soaks in jacuzzis and hot tubs. Avoid direct contact with abrasive surfaces.